Privacy Policy

1. Introduction

At Travelog Holiday Sdn. Bhd. (Reg No.201701011154) and/or Travelog Malaysia Sdn. Bhd. (Reg No.201201042893) ("we", "our", "us", "Travelog"), Travelog treats the handling of personal data seriously. we are committed to protecting your privacy and personal data. Policy carefully. By publishing this Privacy Policy in this website, we shall deem our customers and/or clients have already been notified.

2. Data Collection

This Privacy Policy outlines how we collect, use, store, share, process and protect your personal data in compliance with the Malaysian Personal Data Protection Act 2010 ("PDPA") from our services which include but not limited to tours, travel, cruise, hotel, airline, booking, events, meetings, and use, purchase, making reservation or inquire about our services, through various means, including:

• Websites or Mobile applications, or other online or offline means
• Online forms on our website
• Email communications
• Telephone conversations
• In-person meetings
• Social media interactions
• Contractual agreement or arrangement
• Third parties travel agents, travel aggregators, online portals, and alike

The types of personal data we may collect include:

• Name Gender Age Date of Birth
• Contact information (address, phone number, email)
• Emergency contact information
• Payment details, including credit/debit card and banking information
• Information for the verification of identity, identity card number or passport number and Tax Identification Number ("TIN") for E-Invoicing compliance
• Photos and Videos
• Dietary requirements
• Medical reports/records or information relevant to travel arrangements
• Travel Details, including:
  • Flight itinerary – flight number, arrival and departure time
  • Intended check-in and check-out dates
  • Number of rooms required
  • Pick-up and drop-off dates & time

3. Purpose of Data Collection

• To process travel, tours, cruise bookings and related product and services
• To communicate with you regarding travel arrangements and prepare itineraries
• To provide customer support and respond to inquiries
• To process invoices, payments and refunds
• To comply with legal and regulatory requirements and for any other purposes that is required or permitted by any law, regulations, guidelines and/or relevant regulatory authorities
• To conduct marketing and promotional activities (with consent) and improve our content, service and product offerings
• To improve our services and customer experience by analysing trends and site usage

4. Consent

By providing us with your personal data, you consent to the collection, use, and disclosure of your personal data in accordance with this policy. We will seek your consent before using your personal data for purposes other than those stated in this policy.

Upon the application of the foregoing paragraph above, you shall be deemed to have expressly consented to the collection and processing of your personal data by Travelog or any of its authorized agents, employees, partners and suppliers for the purposes stated in Clause 3 above. You shall also be deemed to have expressly consented to the disclosure of your personal data to the parties stated in Clause 5 hereof where such disclosure is required for the purposes or is for a purpose directly related to the purposes.

5. Disclosure of Personal Data

We may disclose your personal data to:

• Airlines, hotels, cruise, tour, transport operators, destination management companies and other travel service providers (in or outside Malaysia)
• Payment processors, insurance companies and financial institutions
• Third party intermediaries
• Legal and regulatory authorities as required by law
• Third-party service providers who assist us in our operations
• Business partners or associates for marketing and promotional purposes (with consent)
• Cookies and others web technologies in our web or app

6. Data Security

We implement appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, disclosure, alteration, and destruction. These measures include secure storage systems, encryption, and access controls.

7. Data Retention and Deletion Request

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. If you wish to request the deletion of your personal data, you may:

• Send us a direct message on our Social Media chat
• Email us at support@travelog.com with your deletion request

8. Access and Correction

You have the right to access and correct your personal data held by us. If you believe that any of your personal data is inaccurate or incomplete, please contact us at support@travelog.com to request an update.

9. Withdrawal of Consent

You may withdraw your consent to the collection, use, or disclosure of your personal data at any time by contacting us. Please note that withdrawing consent may affect our ability to provide certain services to you.

10. Changes to Policy

We may update this policy from time to time to reflect changes in legal and regulatory requirements or our business practices. We will notify you of any significant changes by posting the updated policy on our website.

11. Cookies and our website

In addition to personal information that you choose to give us we may also collect information about your computer (usually to verify that the activity on our website is from genuine sources) and about your general usage of the website. This may include your IP address, operating system, web browser software, screen resolution and referring website.

We use cookies primarily to make our website easier for you to use as well as for marketing and analytics purposes. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and to deliver a better and more personalised service. They enable us:

• To estimate our audience size and usage pattern
• To store information about your preferences, and so allow us to customise our site according to your individual interests
• To speed up your searches
• To recognise you when you return to our website

Our cookies don't store sensitive information such as your name, address or financial details. You can delete any cookies stored on your computer, or refused to accept cookies by activating this setting on your browser which allows you to refuse the setting of cookies. However, please note that if you select this setting, this may prevent you from accessing or using all or part of the website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our website.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

12. Contact Us

If you have any questions or concerns about this policy or our data protection practices, please contact us at: